Refund Policy

Château Luxe Paris Return and Refund Policy

At Château Luxe Paris, we are committed to providing our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.

No refunds for sale items

Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is wrong.

Return costs

Shipping costs for returns are the responsibility of the customer. Château Luxe Paris does not reimburse return shipping costs and is not responsible for any costs incurred during the return process.

Deadline to report a return

Returns must be reported within 30 days of receipt of the item. After this period, returns will not be accepted. Please respect this deadline to be eligible for a return.

Exchange of sale products

Sale items cannot be exchanged, even if the size is wrong. Please make sure you choose the right size before completing your purchase.

100% Guarantee on Defective Items

We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, whichever you prefer.

Return Process

To initiate a return, please send an email to info@chateau-luxe-paris.fr . Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form

Returns without a completed return form cannot be processed. Please make sure to include this form in your package to ensure your request is processed correctly.

Conclusion

At Château Luxe Paris, we do our utmost to ensure customer satisfaction. By respecting our return and refund policy, we guarantee that all returns will be handled efficiently and fairly. For any questions or comments, you can contact our customer service by email at: info @ chateau-luxe-paris.fr .